Returns & Exchanges
At Pooch, we want you to love your new style, which is why we offer a 30-day hassle-free return window for all unworn and tagged items. If your purchase isn't the perfect fit, we are here to help you find the right size or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the fashion pieces are protected from damage during transit.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing