Frequently Asked Questions
Everything you need to know about your Pooch shopping experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our specifications as Pooch fits are designed to be true-to-size with a modern silhouette.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
Do you ship internationally?
Yes, Pooch ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my Pooch garments?
To maintain the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions can be found on the internal garment label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.